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Module Detailed Information for [DSC3203]
Academic Year : 2017/2018 Semester : 1
Correct as at 30 Sep 2017 13:30

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Module Information
Module Code :
DSC3203 IVLE
Module Title : Service Operations Management
Module Description : The objective of this course is to provide a comprehensive and systematic coverage of managing operations in service or service-oriented organisations such as banks, hospitals, airlines, retail outlets, restaurants and consultant agencies. Specifically, students will focus on the problems and analysis relating to the design, planning, control and improvements of service operations. Topics covered include service strategy, system design, location and layout of service systems, resource allocation, workshift scheduling, vehicular scheduling and routing, and service quality. This course is essential for students wishing to work in service or service-oriented environments.
Module Examinable : -
Exam Date : No Exam Date.
Modular Credits : 4
Pre-requisite : DSC2006 or BH2006 or BZ2003 or BK2006
Preclusion : BH3203 or BZ3404 or BK3501
Module Workload (A-B-C-D-E)* : 3-0-0-4-3
Remarks : Nil
* A: no. of lecture hours per week
B: no. of tutorial hours per week
C: no. of laboratory hours per week
D: no. of hours for projects, assignments, fieldwork etc per week
E: no. of hours for preparatory work by a student per week


Lecture Time Table
Class TypeWeek TypeWeek DayStartEndRoom
C1 SECTIONAL TEACHINGEVERY WEEKTUESDAY8001100HSSMLCR,
C2 SECTIONAL TEACHINGEVERY WEEKWEDNESDAY11001400BIZ1-0201,
C3 SECTIONAL TEACHINGEVERY WEEKFRIDAY11001400BIZ1-0201,

Tutorial Time Table
Attention: The tutorial timetables could be updated from time to time. Students are advised to check regularly for the latest update on the change of tutorial timing.
No Tutorial Class or to be announced. Please check with the department offering this module.





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